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RESIDENT RESOURCES

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Welcome!

While we wouldn’t be in business without our owners, properties, and units, there’s still one crucial piece of the puzzle: you!
 
We want to ensure that communication is easy and accessible for our tenants. This page is your resource for bill pay, emergencies, rules, policies, and procedures.

JUMP TO:
AFTER-HOURS MAINTENANCE EMERGENCY LINE: 
EMERGENCIES ARE CLASSIFIED AS:
  • Flooding
  • No water, heat, or electricity,
  • Hazardous conditions
CALL EMERGENCY LINE
Locked out?
If you are locked out of your unit, please call a locksmith.
Click below to see Yelp’s top 10 locksmiths in our area.
FIND A LOCKSMITH

Bill Pay

YOUR ONLINE PORTAL
  • Make payments
  • Send maintenance requests
  • View documents
  • Set up autopay
NOTE: 
AppFolio charges a transaction fee for all online payments.
If you do not have your tenant portal set up yet, please contact the office during regular business hours.

Rules & Policies

Because you are important to us, we want to make your interactions with us as stress-free and non-intrusive as possible. In order to do that, there are a few requirements that apply to every tenant, regardless of which of our properties you call home.

  • Rent

    For all properties, rent is due on the first of each month. If rent is not paid by the first, it is in default. A late fee of $75.00 is assessed on the 8th. 

  • Pets

    If you have a pet, we need to know! Please come into the office and fill out a pet agreement with your furry friend’s information. There is a one-time pet deposit of $100 per cat and $200 per dog, which is refundable with the rest of your deposit upon move-out.  Emotional support animals and service animals are welcome at all of of our units; just make sure to bring in a letter from your physician or therapist if you have an ESA! Unauthorized pets can cause you to receive a fee, and repeated violations can affect your rental history.

    *We now use a screening service for all animals: https://helenespropertyplace.petscreening.com

  • Moving Out Early

    If you move out before your lease end date, please make sure to keep your rent and electric bills current. It is our policy that you keep your unit’s Avista account in your name until the termination of your lease, whether it be someone signing a lease with us to sublease your unit or your lease coming to an end. For safety and maintenance reasons, you must keep your power on. We will do our best to make sure power is only being used when needed.

  • Maintenance

    If something isn’t working right in your unit, do NOT try to fix it yourself or hire a repairman! If it is somehow done incorrectly, you will be responsible for the damage. Tenants can call us or use their online tenant portal to make work order requests, and our emergency phone line is available afterhours.


    Emergencies are categorized as: flooding, no water, heat, or electricity, or hazardous conditions.

     

    Being locked out of your unit is NOT considered an emergency. Please contact a locksmith if you are locked out of your unit.


  • Subleasing

    If you plan to move out before the end of your lease, you have the option to sublease your unit. As soon as you know a move-out date, contact us to fill out a sublease agreement. We will advertise the unit and perform showings starting on a date you choose, and will continue to do so, working alongside you, until the sublease is either canceled by you or your lease ending, or it is filled by a new tenant. Be aware that there is a $100 sublease fee, and that even if it is past the date you moved out, you are still responsible for the rent and power until someone signs a new lease to take over your unit. 

Move-In/Move-Out Procedures

Our detailed move-in and move-out procedures are designed to give both ourselves and the tenants every opportunity to make sure the state of the unit is well-documented.

These are our standard procedures for the beginning and end of every lease. Please review your lease carefully, as there could be updated procedures not detailed here.

Move-In Procedures

  • CONDITION REPORT:  Once the unit has been cleaned, an HPP staff member will walk through the  unit to document any damages beyond normal wear and tear, taking photos as needed. This is called a condition report.
  • REVIEW & SIGN:  When you pick up your keys, you will be given this report to review and sign. You will be given a copy of the report to take home with you to document any damages we may have missed. This MUST be returned by 5pm the next business day to be placed in our records.
  • NOTE:  This condition report is what we refer to upon move-out to see if damages were preexisting or caused after you moved in, so be sure to carefully review your unit.
  • CLEANING CARD:  You will also be given a cleaning card, on which you can list any cleaning we may have missed & to request a re-clean of those areas. This also MUST be returned by 5pm the next business day. We will then reach out to you to schedule a time for a cleaner to re-clean.

Move-Out Procedures

  • OUR WALK-THROUGH:  After you have moved out, we will have a staff member walk through the unit to record any and all cleaning that needs to be done, making sure to take photographs.
  • NOTE:  Any items left on the premises, including furniture, must be removed by Noon the last day of the lease, or they will be disposed of by management. This could result in a hauling or dump fee being charged, causing you to get less of your deposit back.

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